Privacy Policy

Fairmont Educational Consultancy ("we", "us", or "our") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our platform.

1. Information We Collect

We collect information you voluntarily provide to us, including:

• Account data: name, email address, phone number
• Communication data: inquiries, consultations, and feedback you send us
• Academic & application data: transcripts, test scores, and documents submitted for university, visa, or test-prep applications
• Usage data: pages visited, features used, and actions taken in the platform

2. How We Use Your Information

We use the information we collect to:

• Provide, operate, and improve our consultancy platform
• Process university, test-prep, and visa applications on your behalf
• Send transactional emails (appointment confirmations, application updates, password resets)
• Send marketing communications (with your consent, unsubscribable at any time)
• Monitor and analyze usage to improve user experience
• Comply with legal obligations

3. How We Share Your Information

We do not sell your personal data. We share information only with:

• Service providers: Resend (email), Cloudinary (file storage), Vercel (hosting) — all bound by data processing agreements
• Partner institutions: universities, language schools, and test centers, only as needed to process your application
• Legal requirements: when required by law, court order, or governmental authority
• Business transfers: in connection with a merger, acquisition, or sale of assets

4. Data Retention

We retain personal data for as long as your account is active, or as needed to provide services. Application and academic records are retained for 7 years as required by relevant education and immigration record-keeping regulations. You may request deletion of your account and personal data at any time (subject to legal retention requirements).

5. Your Rights (GDPR)

If you are a resident of the European Economic Area, you have the right to:

• Access the personal data we hold about you
• Correct inaccurate personal data
• Request deletion of your personal data ("right to be forgotten")
• Object to or restrict processing of your personal data
• Data portability — receive your data in a structured, machine-readable format
• Lodge a complaint with your local supervisory authority

To exercise any of these rights, contact us at privacy@fairmont.com.

6. Cookies

We use essential cookies to operate the platform (session management, security). We use analytics cookies (Google Analytics) only with your consent, which you can withdraw at any time via our cookie preferences panel.

7. Security

We implement industry-standard security measures including TLS encryption in transit, bcrypt password hashing, and access controls. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

8. Contact Us

For privacy-related inquiries, contact our Data Protection Officer at: privacy@fairmont.com